• Introduction
  • Online Authorisation
  • Log in

Introduction

This is the exclusive, providers–only space n which providers linked to Liberty Medical Scheme (incorporating Medicover) can access contact details, claims, statements, correspondence and enquiries, as well as look up members or other providers.

Direct E-mail(Docmail)
Our handy direct e–mail service (docmail@libertyhealth.co.za) helps to keep you up–to–date at the click of a button. As long as we have your e–mail address loaded, accessing your data is easy – any time, day or night. Just send us a blank e–mail, from your registered email address, and our system will generate a reply containing your personal details, recent claims history and recent contributions history, as well as a copy of your latest monthly statement and most recent tax letter. Simple as that. Click here to register.
Chronic Medicine Formulary
Need more information on a chronic illness? Simply select a parameter and a chronic condition from the list below to view our Chronic Medicines List. Click here.
Ask a Question
Have a specific healthcare need or requirement? Wondering how the system works? Or just need a little more information on a certain topic? Our handy Ask-A-Question function should be able to assist you.




Document Library
Use our Document Library to easily access important medical aid related documents, forms or guides.
 
 

Online Authorisation

Providers will be able to complete an online authorisation. Log in on the top right, above, with your provider number and password.

Log in

Because the information you require may be confidential, you´ll need to use your provider username and password to access the data and functions contained in this section. Log in on the top right, above.

Log in

   User name Password



Contact Centre

Call Centre hours:
Monday to Friday
08h00 – 17h00
Medical emergencies:
082911
(24 hours a day)
Members and Providers
Tel: 0860-002-163
Fax: +27 (21) 657-7571
For email enquiries:
Intermediary Centre
Tel: 0860-002-168
Fax: +27 (21) 657-7581
For email enquiries:
Hospital Approvals
Tel: 0860-002-163
Fax: +27 (21) 657-7711
For email enquiries:
Chronic Medicine
Tel: 0860-002-163
Fax: +27 (21) 657-7681
For email enquiries:
Liberty Baby