Privacy Guidelines

Liberty Medical Scheme ("we" or "us") have adopted the following privacy policy which applies to all personal information ("information") collected by us from visitors ("you" or "yours") to the Liberty Medical Scheme website ("the site");

  • When and how we collect information
    Information is collected by specifically requesting it from you, generally this occurs when you subscribe to our services, and on an ongoing basis as you use the services.
  • Why we collect information
    We collect information in order to provide the services on offer and to ensure that you receive a more customised service, which will add value to your online experience. By doing this we are better equipped to meet your needs by targeting the best and most appropriate products, services and information to you.
  • Use of information collected on the site
    We want to help you maintain your privacy on the Internet. We will treat your information in total confidence and will only share your information with our affiliates, investors, alliance partners and agents and will not sell, share or rent this information to any other third-parties. The information which we collect from you may be used for a variety of reasons, such as establishing general demographics, statistics or market information or to compile a broad profile of visitors who access, use the services we provide, and transact via the site. Please note that all information is aggregated, therefore no identifiable individual or company information is shared with other parties.
  • E-Mails of promotions
    We may also use the information we collect to be able to better meet your needs by sending you information on new services or products which may be of interest to you. From time to time we will mail you information about us or our partners, if you do not wish to receive this e-mail or mail you can opt out by following the instructions contained in each message.
  • Cookie Technology
    We use cookie technology. Cookie technology consists of tiny pieces of data or a small text file that is stored on your computer“s hard drive and which contains information about you, so that the next time you visit the site the Cookie reminds us of who you are, enabling us to achieve our goal of providing a valuable online experience to you. You can, however, set up your internet browser to disable this cookie technology (procedure varies according to the browser you are using).
  • When we will disclose information
    We may disclose information if required to do so by law or if it is required to protect the safety of our customers or the public, or if we believe that such action is necessary to protect and defend our rights or property, the site, or our customers.
  • Storage of information
    Information collected by us via the site is stored in a secure operating environment that is not available to the public. In many instances, such as in the case of credit card numbers, the information is encrypted before you conduct your transaction.
  • Hyperlinks to Third-Party websites
    This web-site may contain links to other sites. We are not responsible for the privacy policies adopted by the proprietors of these other sites.
  • Right to amend this policy
    We reserve the right to amend this privacy policy at any time. All amendments to this privacy policy will be posted on the site ("the current version"). Unless otherwise stated the current version shall supercede and replace all the previous versions of the privacy policy. A print-out signed by the webmaster responsible for maintaining this site will serve as prima facie proof as to the date of publication and content of the current version.

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Contact Centre

Call Centre hours:
Monday to Friday
08h00 – 17h00
Medical emergencies:
082911
(24 hours a day)
Members and Providers
Tel: 0860-002-163
Fax: +27 (21) 657-7571
For email enquiries:
Intermediary Centre
Tel: 0860-002-168
Fax: +27 (21) 657-7581
For email enquiries:
Hospital Approvals
Tel: 0860-002-163
Fax: +27 (21) 657-7711
For email enquiries:
Chronic Medicine
Tel: 0860-002-163
Fax: +27 (21) 657-7681
For email enquiries:
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