One of the ways in which Liberty Medical Scheme distinguishes itself from others in the industry is by being available and making healthcare easier. This means being open to your questions, queries, comments and concerns, so that you feel empowered and in control of your health and your life. Use the contact details provided throughout this website and on this page, to get in touch with us, so we can care for you.

Our user–friendly and practical website puts you in control, enabling you to resolve most simple queries at your own convenience. With access to the same real–time systems used by our Contact Centre, you can be confident that the information is relevant and accurate.

Some of the online functionality includes tracking the status of submitted claims, checking the benefits that are still available, viewing your contributions history, determining tax info when completing your tax returns and finding medical service providers in specific areas. These services are password–controlled to ensure complete confidentiality.

One of the ways LMS cares for your needs is by making healthcare easier. Our handy, direct email service webmail@libertyhealth.co.za helps to keep you up–to–date at the click of a button. As long as we have your email address loaded, accessing your data is easy – any time, day or night. Just send us a blank email, from your registered email address, and our system will generate a reply containing your personal details, recent claims history and recent contributions history, as well as a copy of your latest monthly statement and most recent tax letter. It’s as easy as that.

If your email address is registered on our database, the Liberty Medical Scheme will automatically send you a mini–claims statement via email as soon as a claim has been processed for you. This means that you don´t have to wait for printed statements to arrive in the post.

We often receive mail that has been returned by the Post Office marked ‘Addressee unknown’. This worries us because we need to communicate with you on a regular basis and it is important that you receive the information we send out promptly. So please ensure that you inform us immediately of any changes to your family’s personal details. This will help us provide you with quality, caring service.

There are a number of ways to inform LMS about changed details:

• Notify your financial adviser,
• Phone the Liberty Medical Scheme Contact Centre on 0860 002 163,
• Email us on enquiries@libertyhealth.co.za


• Write to us at:
  Liberty Medical Scheme,
  Private Bag X3,
  Century City,
  7446,
  SOUTH AFRICA

The following regional walk–in centres are available to members: Physical address Ground Floor, Building 2, 171 Katherine Street, Sandton
Tel 011 445 7042

Physical address Ground Floor, Liberty Life Building, Century Boulevard, The Estuary Precinct, Century City
Tel 021 526 1466

Physical address Liberty Life Building, 197 Nelson Mandela Drive, Bloemfontein
Tel 051 411 5100

Physical address Shop 11, Knowles Street, cnr Knowles and Tom Str. Wilkoppies, Klerksdorp
Tel 018 468 7675

Physical address Suite 14, Akhib Centre, 26 King Street, Ladysmith
Tel 036 637 3034

Physical address 2nd Floor, Eleutheria Building, 187 Church Street, Vryheid
Tel 034 980 1153

Physical address Suite 11 B, 21 Union Street, Empangeni
Tel 035 792 4277


Note: We look forward to welcoming you to our walk-in centres. Please note that an appointment will be scheduled with a consultant on your arrival or this can be done in advance by giving us a call.