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Should you wish to query your medical aid benefits or update your details, please click here.


Contact Details
Customer Call Centre:
0860 002 163
Private Bag X35
Claremont
7735

On 1 December people from around the globe celebrate World AIDS Day. The international theme for 2011 is "Getting to Zero". Backed by the United Nations the "Getting to Zero" campaign runs until 2015 and aspires to zero new HIV infections, zero discrimination and zero AIDS-related deaths. Liberty Medical Scheme and our HIV Management treatment partner, Aid for AIDS, wholeheartedly support the campaign.
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Aid for AIDS (AfA) is Liberty Medical Scheme's HIV/Aids Management partner, and South Africa's largest HIV disease manager in the private sector. It manages the care and treatment of over 110 000 people living with HIV.
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Platinum Focus, Platinum Saver and Platinum Complete members who are going overseas this festive season should remember that their option includes International Travel Cover.

Liberty Medical Scheme has contracted with Travel Insurance Consultants (TIC) to provide overseas travel cover to our Platinum option members during 2011. TIC provides a range of quality travel insurance products, and offers a service should you become ill or injured while travelling abroad. At an additional cost, they will also provide a top-up option to members who require additional cover. This should be arranged directly through TIC.
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The holiday season is a time for relaxation and enjoyment, but it's also unfortunately often a time of medical emergencies, particularly as South Africans take to the roads to reach their holiday destinations.

Members on Standard Options (Gold Focus and Platinum Focus), Saver Options (Gold Saver and Platinum Saver) and Complete Options (Titan and Platinum Complete) have access to our Casualty Benefit, which provides cover for emergency room visits. The cover will pay for the facility fee and any consultations associated with your admission to the emergency room or casualty ward of a registered casualty facility.
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The LMS Contact Centre is available for a range of queries and services. You can contact them on 0860 002 163. They operate Monday to Friday from 08h00 to 17h00, excluding public holidays.

For medical emergencies or should you require emergency response services, please contact ER24 on 084 124, 24 hours a day.

Remember that you require a pre-authorisation if you undergo any procedure (planned or emergency) or if you need to stay in hospital. It is also important to note that pre-authorisation is also required for certain non-hospital procedures, e.g. scans. Kindly check your Option Summary to view these.

For planned procedures, you need to obtain pre-authorisation at least 48 hours before you are admitted. Call 0860 002 163 or email approvals@libertyhealth.co.za.
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Until 2009, the National Health Reference Price List (NHRPL) was a list of benchmark tariffs published by the National Department of Health and used be medical schemes to set their reimbursement rate. In 2010 the NHRPL was declared anti-competitive and was done away with.

This meant that medical schemes needed to set their own tariffs. Most used the 2009 NHRPL as a basis for their own tariff rate and have increased this each year with an inflationary increase. Liberty Medical Scheme consults with a range of experts including Liberty Health, the National Department of Health and LMS actuaries, and references certain economic indicators to arrive at the LMS Rate. Because medical costs increase every year, we determine the LMS rate for every single benefit on an annual basis.
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In line with our exciting new branding, Liberty Medical Scheme will be launching a new-look website in the coming year. Look out for a fresh new look with loads of great functionality and all the information you have come to expect from your LMS website.

The address www.libmed.co.za will remain the same.

We're looking forward to 2012 when we will be including special offers to LMS members from our Providers – look out for these in the New Year.

We'd like to thank all our members for their support over the past year. We look forward to another year of serving you. Wherever you are this season, be safe.